All levels of staff, who wish to sharpen their professional email style, improve logic, structure an

时间地点：

2013年9月27日 上海

2013年11月20日 上海

课程费用: 2580人

培训对象：

All levels of staff, who wish to sharpen their professional email style, improve logic, structure and learn vital tools for cross-cultural communication. Avoid using the same repetitive sentences, and build a more professional, varied language base.

课程大纲：

This course is designed to improve:

1. Structure and logic of email communication at international level

2. Adapt your sender/receiver mind-set

3. Enhance understanding of cross-cultural writing aspects

4. Avoid repetitive misunderstandings at distance

5. Make your language more sophisticated with business English phrases

6. Maximise confidence for writing emails

1. Problems in modern communication

Analysis – why did they happen?

Preventing future problems

2. Changing your mindset for effective communication

Receiver perception

Open minded approach

Confidence building

3. Tips for effective writing

Think & plan

Write a logical outline

Knowing your audience

KISS

4. Structuring

Basic guidelines

Sequencing information logically

Selecting relevant information

Paragraph linking

Exercise of structuring

5. Linguistic style differences

Cross-cultural understanding

British vs. USA vs. China

6. Standard phrases

Phrases for opening and closing

Standard phrases in correspondence

Writing exercise

7. Understanding differences in ‘tone’

Analysis of tone in E-mails

How to use modal verbs tone

The art of being diplomatic

8. Preparing for difficult situations

Language for apologies

Announcing bad news

Greetings & wishes

9. Standard templates

Sample of proposals

Sample of business letters

Sample of complaint letter

Sending quotation to customer

10. QAF – Questions, Answers, Feedback

讲师介绍：专家