强化英文邮件沟通力（英文授课）
主办单位：中培网 中培管理咨询
时间地点：2013-09-27至2013-09-27 在 上海
学员对象：All levels of staff, who wish to sharpen their professional email style, improve logic, structure an
费 用： 2580元
【培训对象】
All levels of staff, who wish to sharpen their professional email style, improve logic, structure an
【课程收益】
【课程大纲】
时间地点：
2013年9月27日 上海
2013年11月20日 上海
课程费用: 2580人
培训对象：
All levels of staff, who wish to sharpen their professional email style, improve logic, structure and learn vital tools for cross-cultural communication. Avoid using the same repetitive sentences, and build a more professional, varied language base.
课程大纲：
This course is designed to improve:
1. Structure and logic of email communication at international level
2. Adapt your sender/receiver mind-set
3. Enhance understanding of cross-cultural writing aspects
4. Avoid repetitive misunderstandings at distance
5. Make your language more sophisticated with business English phrases
6. Maximise confidence for writing emails
1. Problems in modern communication
Analysis – why did they happen?
Preventing future problems
2. Changing your mindset for effective communication
Receiver perception
Open minded approach
Confidence building
3. Tips for effective writing
Think & plan
Write a logical outline
Knowing your audience
KISS
4. Structuring
Basic guidelines
Sequencing information logically
Selecting relevant information
Paragraph linking
Exercise of structuring
5. Linguistic style differences
Cross-cultural understanding
British vs. USA vs. China
6. Standard phrases
Phrases for opening and closing
Standard phrases in correspondence
Writing exercise
7. Understanding differences in ‘tone’
Analysis of tone in E-mails
How to use modal verbs tone
The art of being diplomatic
8. Preparing for difficult situations
Language for apologies
Announcing bad news
Greetings & wishes
9. Standard templates
Sample of proposals
Sample of business letters
Sample of complaint letter
Sending quotation to customer
10. QAF – Questions, Answers, Feedback
讲师介绍：专家
【讲师介绍】
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传真至：020-62355807
我单位共＿＿＿ 人报名参加 2013-09-27至2013-09-27 在 上海 举办的 强化英文邮件沟通力（英文授课）
单位名称：＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿
培训联系人：＿＿＿＿＿＿＿＿＿ 联系电话：＿＿＿＿＿＿＿＿＿ 联系传真：＿＿＿＿＿＿＿＿
移动电话：＿＿＿＿＿＿＿＿＿＿＿＿ 电子邮箱：＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿
参加人数：＿＿＿＿ 人 费用总计：＿＿＿＿＿＿ 元
参 会 人：＿＿＿＿＿＿＿＿ 所任职务：＿＿＿＿＿＿＿＿＿＿ 移动电话：＿＿＿＿＿＿＿＿＿
参 会 人：＿＿＿＿＿＿＿＿ 所任职务：＿＿＿＿＿＿＿＿＿＿ 移动电话：＿＿＿＿＿＿＿＿＿
参 会 人：＿＿＿＿＿＿＿＿ 所任职务：＿＿＿＿＿＿＿＿＿＿ 移动电话：＿＿＿＿＿＿＿＿＿
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广州电话：（020）39971893、62355796 传真号码：（020）62355807
联 系 人：赵小姐、张先生 报名邮箱： 317709971@QQ.COM
参会方式：请您把培训回执表填写好回传，课前一星期您将会收到传真函，包括培训注意事项及详细安排