All levels of staff, who wish to sharpen their professional email style, improve logic, structure an

时间地点：6月6日上海、6月21日成都

课程费用：2580元/人

课程对象：All levels of staff, who wish to sharpen their professional email style, improve logic, structure and learn vital tools for cross-cultural communication. Avoid using the same repetitive sentences, and build a more professional, varied language base.

课程大纲：

1. Problems in modern communication

Analysis – why did they happen?

Preventing future problems

2. Changing your mindset for effective communication

Receiver perception

Open minded approach

Confidence building

3. Tips for effective writing

Think & plan

Write a logical outline

Knowing your audience

KISS

4. Structuring

Basic guidelines

Sequencing information logically

Selecting relevant information

Paragraph linking

Exercise of structuring

5. Linguistic style differences

Cross-cultural understanding

British vs. USA vs. China

6. Standard phrases

Phrases for opening and closing

Standard phrases in correspondence

Writing exercise

7. Understanding differences in ‘tone’

Analysis of tone in E-mails

How to use modal verbs tone

The art of being diplomatic

8. Preparing for difficult situations

Language for apologies

Announcing bad news

Greetings & wishes

9. Standard templates

Sample of proposals

Sample of business letters

Sample of complaint letter

Sending quotation to customer

10. QAF – Questions, Answers, Feedback