强化英文邮件沟通力（英文授课）
主办单位：中培网 中培管理咨询
时间地点：2013-06-06至2013-06-06 在 上海
学员对象：All levels of staff, who wish to sharpen their professional email style, improve logic, structure an
费 用： 2580元
【培训对象】
All levels of staff, who wish to sharpen their professional email style, improve logic, structure an
【课程收益】
【课程大纲】
时间地点：6月6日上海、6月21日成都
课程费用：2580元/人
课程对象：All levels of staff, who wish to sharpen their professional email style, improve logic, structure and learn vital tools for cross-cultural communication. Avoid using the same repetitive sentences, and build a more professional, varied language base.
课程大纲：
1. Problems in modern communication
Analysis – why did they happen?
Preventing future problems
2. Changing your mindset for effective communication
Receiver perception
Open minded approach
Confidence building
3. Tips for effective writing
Think & plan
Write a logical outline
Knowing your audience
KISS
4. Structuring
Basic guidelines
Sequencing information logically
Selecting relevant information
Paragraph linking
Exercise of structuring
5. Linguistic style differences
Cross-cultural understanding
British vs. USA vs. China
6. Standard phrases
Phrases for opening and closing
Standard phrases in correspondence
Writing exercise
7. Understanding differences in ‘tone’
Analysis of tone in E-mails
How to use modal verbs tone
The art of being diplomatic
8. Preparing for difficult situations
Language for apologies
Announcing bad news
Greetings & wishes
9. Standard templates
Sample of proposals
Sample of business letters
Sample of complaint letter
Sending quotation to customer
10. QAF – Questions, Answers, Feedback
【讲师介绍】
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传真至：020-62355807
我单位共＿＿＿ 人报名参加 2013-06-06至2013-06-06 在 上海 举办的 强化英文邮件沟通力（英文授课）
单位名称：＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿
培训联系人：＿＿＿＿＿＿＿＿＿ 联系电话：＿＿＿＿＿＿＿＿＿ 联系传真：＿＿＿＿＿＿＿＿
移动电话：＿＿＿＿＿＿＿＿＿＿＿＿ 电子邮箱：＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿
参加人数：＿＿＿＿ 人 费用总计：＿＿＿＿＿＿ 元
参 会 人：＿＿＿＿＿＿＿＿ 所任职务：＿＿＿＿＿＿＿＿＿＿ 移动电话：＿＿＿＿＿＿＿＿＿
参 会 人：＿＿＿＿＿＿＿＿ 所任职务：＿＿＿＿＿＿＿＿＿＿ 移动电话：＿＿＿＿＿＿＿＿＿
参 会 人：＿＿＿＿＿＿＿＿ 所任职务：＿＿＿＿＿＿＿＿＿＿ 移动电话：＿＿＿＿＿＿＿＿＿
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广州电话：（020）39971893、62355796 传真号码：（020）62355807
联 系 人：赵小姐、张先生 报名邮箱： 317709971@QQ.COM
参会方式：请您把培训回执表填写好回传，课前一星期您将会收到传真函，包括培训注意事项及详细安排