培训机构-中培网企业培训官网

北京仟仟行影视文化艺术有限公司

所在城市：北京

机构简介：本公司特聘请新加坡教育部资深顾问，国际演讲师MR.SG MOORTHY为顾问。致力于企业员工和经理人培训。英文授课。另寻求同行各机构合作 We are invit Mr.SG Moorthy who has served as senior specialist with the Ministry of Education, Singapore, for more than 20 years. In this position, he was the Secretary to the Curriculum Development Committee, the highest policy making body on curricular matters. SG Moorthy is the proud recipient of the coveted Creative Science Teachers Award by the Science Council of Singapore, and the Efficiency Medal (Pingat Berkebolehan) awarded by His Excellency President of Singapore. 曾被新加坡总统亲自授予Efficiency Medal。 SG has conducted numerous programmes and seminars in Singapore, Bombay, Japan, Hong Kong and Sri Lanka. SG’s ‘A’ level General Paper (GP) tutorials have been and continue to be cutting edge inspiring his students towards current and futuristic paradigms in an ever so uncertain and often unpredictable tsunami-like world scenarios SG delivered a well-received keynote speech at the first major convention of the Japan Toastmasters District in Osaka, Japan, in May 2002. He also conducted a power-packed workshop Think On Your Feet & Present With Panache to about 350 participants at this Convention. In May 2005, addressed the Chief Financial Officers’ Conference 2005 in Kuala Lumpur, Malaysia and was blessed to share the stage with Tun Dr Mahathir, the former Prime Minister of Malaysia. In Jan 2006, SG delivered a 2-hour keynote address entitled ‘The Singapore & Malaysian Educational Experiences: Lessons to be Drawn, and Current Trends in Teaching & Learning’ to about 100 academic staff members of the premier Royal College, Sri Lanka. SG has also delivered an impactful keynote address to the Sales Managers from the Asia Pacific of Whitford International with guests from the United Kingdom and the United States. 2002年在日本大阪演讲会 2005年在马来西亚大型演讲会受到马来西亚首相马哈迪的接见。 2006年在新马教育论坛上致词，并和其他英美公司高层会谈商业理论。 SG Moorthy is an adjunct trainer for the Singapore Ministry of Education’s Teacher Preparatory Programme. From 2003 to end 2005, SG conceptualised and facilitated nine (9) batches of about 800 teachers and trainers in the 3-day Certificate in Teaching Methodology Course, organised by the Management Development Institute of Singapore (MDIS) and validated by the Southern Cross University, Australia. He has also conducted this Course to teachers and trainers from Thailand and Sri Lanka. He also facilitates the University of Cambridge International Diploma for Trainers & Teachers. Despite these achievements, SG continues with his personal passion and commitment towards life-long learning. SG在英文教学方面也有很高的造诣，他曾主持的教师培训课程受到广大新加坡及他国教师的认可。 1 Think On Your Feet & WOW Your Audience!!! This workshop is designed to equip participants with the knowledge, skills and confidence to speak before and maintain rapport with an audience. The role-play sessions will reveal the magic of public speaking and, with some basic knowledge and a simple plan of approach and evaluation, students will make a short 'off-the-cuff' speech. This workshop is a must for Senior Managers in leadership positions or those who are called upon to Emcee events or functions. Workshop Outline • The Five Steps to an Effective Presentation • Ten blocks to an Effective Prepared Speech • Learning from the Ah-Some! Speeches of the Masters • Laser-point focus when Speaking off-the-cuff • An Effective Speech Evaluation • Powerful use of body language • Four Toxic Communicators • Conversation Stoppers & Conversation Enhancers • Voice and delivery • Vocal health • Effective use of the microphone: hand-held (with cord) vs hand-held (cordless) vs fixed to the lectern • Guided Body & Mind Relaxation • Building rapport with the audience Recommended duration : 16-20 hours Group size : 20-25 participants Target staff : All staff tasked with making speeches on behalf of the Company 2 IMPACTFUL PRESENTATIONS Workshop Outline • Why present? • Nervousness & ways of reducing it • The best is yet to be!!! • Verbal & Non-Verbal Language • The Mehrabian Principle & the relative impact of auditory, visual & kinesthetic modes of communication • Seven (7) Elements of Non-Verbal Language • Planning, Preparation & Execution • The Flow & the Audience • Vision, Purpose, Passion & Creativity in impactful presentations • Effective Sales Presentations • Key Negotiation Skills • Business Meetings Recommended duration : 30 hours Group size : 20 Target staff : All staff who have to make presentations and/or Emcee Company events 3 Image Is Everything!!! This Workshop, especially customised for staff members of the teaching profession in view of educational institutions increasingly assuming a corporate identity and image in the Digital Age, includes five dimensions of the Being Our Best Principle, namely Looking Our Best, Thinking Our Best, Speaking Our Best, Crafting Our Best, and Teaming Up Our Best. The physical image component will be conducted by EDUXELL 21 Consultancy’s image consultant. Workshop Outline 1. Looking Our Best • Body language, business etiquette & attire • Use of gestures, including cultural diversity • Colour psychology & style personality • Basic working wardrobe 2. Thinking Our Best • Challenging based on three basic appeals • Logical fallacies • Extemporaneous Speech 3. Crafting Our Best • Ten Ingredients of a Well-Crafted Speech • Purpose and intent 4 Speaking Our Best • Five ingredients of a powerful speech • Critiquing a speech 5. Teaming Up Our Best • Synergy, competitiveness & team spirit • Impactful Group presentation & Evaluation Recommended duration : 16-20 hours Group size : 20-25 participants Target staff : All staff members 4 Customer Service Telephone Etiquette Contemplate this costly fact: 68% of your customers who stop using your services and/or products do so because of perceived employee indifference or rudeness. This Course on Customer Service Telephone Etiquette will make a giant difference to your customers and therefore, your profits. It is presented in a fun and interactive way for higher retention. Customisation is executed through onsite observations, which allow for real life scenarios to be woven in and demonstrated throughout the Course. Your staff will be provided with specific and practical techniques that they can use from the very next call! Workshop Outline • Voice tone techniques that quickly build a healthy rapport with customers • Effective methods to guide and control a phone call • Techniques to create a positive first and lasting impression • Delivering a negative message in a positive way while increasing acceptance and understanding • How one’s frame of mind can help or hinder customer service excellence • Ways to satisfy a customer’s emotional needs • Transforming an unhappy customer into a satisfied one without supervisor intervention • Viewing telephone work as meaningful and rewarding • Determining a customer’s needs and meeting those needs • Using the right words to communicate the sales message • Meeting and melting buyer resistance for taking action – a new approach to overcoming objections • Opening the call in a way that sets the stage for positive interactions • Approaching the sale from the buyer's perspective Recommended duration : 24-30 hours Group size : 30-40 Target staff : Front line staff, telephone operators, call centre staff 5 Creative Facilitation Workshop Designed for the entire staff, the course objective is to equip participants with the knowledge, skills, attitudes and motivation to be high impact and creative facilitators. The sessions include presentation skills, developing effective training or presentation plans, developing effective materials and presentation with visuals, as well as using creativity and flexibility for maximum impact for the trainer as leader and facilitator. Workshop Outline • Understanding communication styles • Selecting the appropriate language • Vocal techniques • Andragogy vs pedagogy: impact on how students and adults learn • Facilitating methods and strategies • Presenting with audio-visuals • Creating a facilitation learning environment • Dealing with learning blocks • Questioning to enhance learning and performance • Jigsaw and other discussion groups Recommended duration : 3-5 days Group size : Entire staff Target staff : All staff members 6 Understanding My Learning, Thinking & Decision-Making Preferences The Course is intended to help participants understand their innate learning, thinking and decision-making preferences using the Myers-Briggs Type Indicator (MBTI). Participants will be able to better understand their employers, maximise their individual potential, seize learning opportunities and become winners in the process. The Myers Briggs (MBTI will be administered first followed by self-estimation of scores. Workshop Outline • Administration of the Myers-Briggs Type Indicator (MBTI) • Understanding innate preferences and thinking processes • Capitalising on the direction of their energy towards achieving peak performance in the Company • Gathering, storing and recalling information • Maximising performance in the company • Working with differences and synergising results • Personal Action Planning via The SUCCESS Passport will be given to each participant Recommended duration : 4-9 hours Group size : No Limit Target staff : Middle management & Above 7 Advanced Technology & Communication Contrary to popular belief, treating others as you want to be treated really isn’t the best practice when it comes to communication styles, because it assumes that everyone is just like YOU. Think about it....some people want lots of human interaction, while others want "just the facts"; some people crave for details while others are paralysed by them. These differences can make communicating with each other a challenging experience. Communication is an art and mastering that art can be the key for building stronger customer relationships. This Course is a fun and engaging programme delivered onsite at your facility and enables your staff to better recognize each customer’s style preference cues and then customise communication for greater customer experience. Your staff will participate in exercises which zoom in on their own style preferences and identify the unique ways they prefer to exchange information. Knowing this, your phone staff will experience a higher degree of success when they are able to recognise and adjust interaction to your customer’s preferred communication styles. We’ll discuss how coaching and monitoring work together successfully and fail when used separately. This provides real content coupled with a methodological coaching approach to setting your team leaders and staff up for success! Workshop Outline • Tools to better identify and meet customer needs • Better time management for each communication • Methods to appropriately appeal to customer interest • Improved self-satisfaction by being a better communicator • Increased unity within a dynamic team • Recognising important communication signals more clearly • Differentiating between a personal style and a departmental standard • Using positive reinforcement to change behavior • The importance of “catching people doing things right” • The difference between coaching and monitoring • Giving corrective feedback without personally attacking the recipient • The importance of specific and timely feedback • Development their own unique delivery style • Fitting the programme into the company’s overall vision for customer service excellence • Differentiated tools of communication for different media • Practise, practise, practise • Personalized action plan for self-improvement • Increased awareness of natural abilities as they relate to job performance • Overall improvement in job performance Recommended duration : 30 hours Group size : 40-50 Target staff : Unit Heads, Senior Management, Department Heads, Policy Directors 8 Creative Thinking & Decision Making This module will nurture participants into re-thinking their thinking. They will understand that creative thinking is an innate gift that can be learned, developed and applied in daily working, social and family environments. They will also be introduced to the concept of a Creativity Quotient (CQ) Workshop Outline • What is Creativity? • Creativity Blocks & Blockbusters • The Box Is Dead: The Natural Reality Of Sphericity • Changing Our Mindset • Creativity Profiles • Bringing Forth The Genius Within: The 7 Da Vincian Principles • Our Brain At The Core Of Creative Thinking • Creativity in The Organisation • Visual Thinking & Creative Problem-Solving • Building A Culture of Creativity • Innovation & Practical Solutions Recommended duration : 2 days Group size : 30-40 Target staff : Executives & Above 9 The Art of Managing People Management Definition: The attainment of organisational goals in an effective and efficient manager through Planning, Organising, Leading and Controlling organisational resources – People. This workshop will cover the critical areas of Management functions. Developing personal skills of self-awareness and rational problem solving; the importance of interpersonal and intra-personal skills covering communications, motivation, & management conflict; the importance of interpersonal and intra-personal skills covering communications, motivation, & management conflict; the principles of empowerment and delegation to Interactive Management. Workshop Outline • Management in the New Economy: • Identifying the 4 management functions and processes • Principles of interactive management • The interactive approach to managing people • Importance of planning and self evaluation • Authority, responsibility, accountability & self-assessment • Leadership versus managing • New leadership approaches • Types of control and the processes involved • Hierarchy of personal life management skills • Rational decision making • Time management • Interpersonal, Intrapersonal and Group skills • Delegation and empowerment Recommended duration : 12-16 hours Group size : 20-25 Target Staff : Senior Management 10 Boot Camp: Stretching Beyond!!! These Boot Camps are intended to perturb the participants out of the comfort zones of their current mindsets into exploring wider perspectives of their thought processes so that they can make revolutionary changes to their modes of thinking. This will be undertaken through games, contextual cases, debates, impromptu sessions and very challenging project tasks. Immediate benefits will be experienced by the participants and, from a long term perspective, the kinds of thinking workers that will emerge from such camps. Great revolutionary ideas from cutting-edge thinkers like Albert Einstein, Buckminster Fuller, Gary Hamel, Bill Gates, Michael Porter and others will be presented, analysed, dissected and resolved. The choice of whether the Camp will be residential or non-residential will very much depend on the Company, although a residential mode would be preferred for maximum impact. Recommended Duration : About 20 hours Group Size : No size limit Target staff : All staff involved in setting Corporate direction 11 Camp EUREKA: To Jump-Start Creativity & Entrepreneurship This Camp is designed to encourage participants to take flight into the creative and intuitive world of the entrepreneur. The sessions include self-awareness, creativity blocks and blockbusters, creativity and entrepreneurship. Camp Outline 1. Creativity • Creativity & what it means • Turning ImaginAtion into ImaginAction • Boxed Thinking & Spherical Perspectives • Turning Dreams into Reality: Ten Keys 2. Entrepreneurship • Wealth Creation • Sixteen habits of highly effective entrepreneurs • Risks & failures as learning opportunities • Entrepreneurial Mapping 3. Thinking On My Feet • Thinking on my feet & entrepreneurship • Responding to impromptu situations 4. Project Work • Five binding stages of Project Work • Entrepreneurship Project Design 5. Mental Muscle-Building • Mental & Physical Muscle: Differences & Similarities • Firming up the Mental Muscle 6. Mega Presentation before invited guests Recommended Duration : 2-3 days Group Size : 40-80 Target staff : All staff involved in enhancing the image of the Corporation 12 Team Learning, Bonding & Personal Mastery Designed for the Staff, the course will include team learning concepts as propounded by Peter Senge and his team. The Myers Briggs Type Indicator (MBTI) will be administered to enable participants to understand their profile and to seek out learning opportunities to synergise with colleagues, to forge a consensus and empower themselves in a team learning environment. Workshop Outline • The Five Disciplines of the Learning Organisation • Know Thyself First And Then Know Others • Administration of the MBTI • Self-Estimation on the MBTI • Exploration of Self and Other Colleagues • Handling Diversity in the Organisation • Synergy is 1+1+1+1+… > n • Team Synergy in This Millennium • Seven Keys To Creating A Championship Team • Eight Steps To Perturbing A Championship Team • Enhancing Team Bonding Via High Impact Communication • The Digital Age & The Spherical Thinking Perspective: Ramifications for the Learning Organisation Min Duration : 8-16 hours Recommended Group Size : Entire Staff Target staff : The entire Company 13 Effective Customer Communication Workshop Outline • What is SUCCESS in Customer Communication? • Relationship Building within cultural diversity • Essential Business Etiquette • Rapport building, Modalities & The Flow • Four Stages of Learning • Sales techniques • Four Behavioural Styles & Building bridges in sales • Branding & image creation • Telephone Skills & Telephone etiquette • Effective Listening • Negotiating for Success: Strategies & Tactics • 7 Principles of being the best Customer Communicator • Laser Point Achievement in Customer Communication: Celebration Recommended duration : 30 hours Group size : 30-40 Target staff : PR, HR, Counter Staff 14 Corporate culture, Values and Ethos Workshop Outline: • Corporate Culture, Values and Ethos: Our uniqueness in the Corporate World • Leadership in the 21st Century: lessons from the exemplars • Sales Managers as Leaders • Taking initiatives: barriers and pitfalls • Personal Mastery & Personal Empowerment • Handling diversity in the organization: understanding self and understanding others • Novelty, Innovation & Challenge: the keys to personal empowerment in the organization • The FBI ITCH model to playing multiplicity roles and evolving within the group • The 3-step method towards leveraging the new technology to create customer value and design the appropriate strategy • The winning mindset, strategy and the desire to excel in staying ahead of the competition Recommended Duration : 3-4 hours Group Size : 30-40 Target Staff : Sales managers & senior staff members 15 TAKING INITIATIVE Workshop Outline • What is Taking Initiative? • Taking responsibility for their own success and performing multiple tasks • Handling time pressures and crises in achieving results • Positive work attitudes and collaborative relationships • Nurturing positive intrapersonal and interpersonal skills • The FBI ITCH model to playing multiplicity of roles within the group • Assisting the group to be more effective and successful • The 3 keys to Personal mastery & Empowerment • Handling diversity in the Company: understanding self and understanding others • The 3-step method towards Actions & Results • Taking Initiative: mindset shifts & change individually & collectively • Celebration:: The Initiative Creed Recommended Duration : 1 day Size of group : 30-40 Target Staff : Counter staff, line managers & below Special Keynote Speeches These Speeches are motivational and are presented as and when requested by Corporations during specific functions, events and/or seminars. The topics include: 1. Personal Mastery 2. Journey of HOPE 3. Nation Building Through Education 4. The Ingredients of a Company’s Success 5. The Dinosaur and what we can learn from its story 6. Man can be his own best friend or his own worst enemy 7. SOAR on the WINGS of YOUR VISION 8. Be the Best that We Can Be! 9. The journey of a thousand miles begins with a single step 10. Cogito Ergo Sum: I Think, Therefore I am 11. Sow Your Character and You Reap Your Destiny! (Character building workshops can be arranged for staff members’ children.) 13. Corporate Culture, Change & Binding Values In This Millennium: Lessons for Companies 14. The Shape of Things to Come: A Bird’s Eye View Peak into the Future 15. Identifying and nurturing talent in a borderless world 16. The Big Stones In Networking 17. The First Step in Networking: Being An Effective Communicator 18. Thriving In Knowledge In Today’s Knowledge Economy Recommended duration : 60 minutes to 3-4 hours Seminar Group size : No limit Please Note : These keynote speeches can be delivered during staff dinners, Company Events, and end-of-year target achievement seminars, and can be considered value-added components of EDUXELL 21 Consultancy.

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