期望达到领导力突破性发展并对提高情商的实践和见证其效力具开放性态度的职场经理人、企业管理人士。 对通过运用和增强情商以提升自己的影响力和有效性具有高度热情的职场人士

课程背景

一般领导者与优秀领导者的差距中有85%来自EQ情商；新西兰电信（New Zealand Telecom）通过情商测评工具，有效区分了高绩效领导者与低绩效领导者。同时确认了将企业领导力中一半的技能要与情绪管理和社交能力相结合，并纳入到未来领导力的培训和教练辅导的项目中。对情商的研究表明，情商对工作场合的成功起着27-45%的直接作用，而智商只起1-20%的作用。更加重要的是，智商在17岁达到最高峰后就基本保持不变，而情商则是可以持续提高的，我们在任何时候展开对情商进行进一步提升和改善的努力都为时不晚。 要在愈来愈挑战的内、外部环境里持续成功，企业领导者所应装备的不单单是硬性的，更应是软性的和冰山下的知识、技能和态度，这其中就包括EQ情商 – 它早已被理论和实践验证为具有领导力绩效和潜力前瞻性指标特征。更可喜的是，领导者可以在任何他们愿意的时候通过运用情绪和行为杠杆来在各种领导力活动中收获更多--EQ情商是如此的明确、具体且强有力。该课程目的专为现任和未来的管理者所设计，旨在帮助他们通过学习和改进情商来进一步提升领导力成功和效力，并最终，将情商提升至全面均衡的境界并获得整体性的幸福。 本课程主要的理论和实践依据为心理学家鲁文·巴昂的EQ-I模型。该模型是世界上最早出现的、使用最为普遍的情商测量和发展工具，其高信度、高结构性效度和高预测性效度等已被充分地科学验证，更加重要的是，其在商业世界中的实际运用被证明具有可量化的高投资回报。2011年夏，EQ-i模型被升级为EQ-i 2.0 模型。

课程收益

了解情商是什么、不是什么，它为何如此重要

全面理解情商的五大维度、15项要素是如何既独立运作又相互影响的

增加自我觉察，了解作为领导者自己的情商是如何激励自己和周围人的成功和幸福的

学习一系列情商相关的战略和战术，它们既实操又有效，并完全可融合入日常的工作中以提高你的管理效能和领导力品质

将你的情商领导力提升至全面均衡的境界并获得整体性的幸福，助你达到更长期的领导力成功

课程内容

第一天

模块 （课前）：课前准备 及 EQ-i 2.0测试

1课前问卷和关键人员访谈

2课前阅读情商方面的推荐文章

在线学员个人EQ-I 2.0 测试 (可选)

模块1：什么是情商

1暖场-情绪与情商的初探

2情绪的分类及其力量

3情绪与情商的演变过程；

模块目的：破冰及日程、相互自我介绍、对情绪、情商形成初步认知

主要形式：开放讨论、讲授、自我发现、视觉呈现

模块2：领导力与情商

1心目中的领导力与情商

2为什么情商很重要

3建立联系：领导力与情商

模块目的：探讨领导力与情商的特征、了解情商的职场重要性、情商与领导力的相关性

主要形式：小组讨论、研究成果分享

模块3：高情商的自我领导-我是谁

1我是谁 - 自我肯定

2我怎么了 - 情绪的自我觉察

3我要干什么 - 目标实现所真正获得

模块目的：建立情商提升的基础-自我认知、掌握情绪自我觉察的ABC工具、自我价值观的探索

主要形式：讲授、个人练习、视频引导、工具应用

模块4：高情商的自我领导-我的展现

1我的外在展现：情感表达、自主独立、坚定直率

2自我管理的内外统一：混合高低讨论

3打开自己：乔哈里视窗

模块目的：学习理解恰当的自我表达，是建立人际沟通和管理的基础；通过“乔哈里视窗”工具，寻找资源挖掘潜能，促发自我改变。

主要形式：讲授、故事分享、小组讨论、工具应用、

第二天

模块5：高情商的自我领导-我与他人

1建立和维护互惠的人际关系

2有效沟通，从同理心开始

3承担社会和团队责任，帮助他人就是帮助自己

模块目的：学习理解建立和维护人际关系的方法，了解什么是同理心，通过增加同理心促进有效沟通。

主要形式：讲授、小练习、视频引导、小组讨论分享

模块6：高情商的自我领导-我的决策

1智商与情商的相互影响

2职场环境的现实判断、解决问题

3冲动控制的影响

模块目的：理解情绪在决策中的影响，做到全面认知事物、客观分析判断、解决问题，有效避免冲动控制造成的不利影响。

主要形式：讲授、小智力游戏、视频欣赏、工具应用

模块7：高情商的自我领导-我的态度

1压力评估与压力释放

2积极乐观是可以学习的

3灵活应对 – 拥抱变革

模块目的：正确认识理解压力，提升抗压能力的方法；学习掌握积极心理学之父关于积极乐观工具的应用，并灵活应对变革。

主要形式：团队共创引导、乐观模块工具演示和应用、小游戏

模块8： 有效整合的高情商领导力

1不同类型的情商领导力

2将情商领导力提升至全面均衡的境界

310步情商发展规划法，制订个人行动计划

模块目的：感受理解不同的情商领导风格、情商领导力全面提升的潜在危机、回顾情商各要素，追求情商平衡与幸福感、与自己工作生活结合，制定自己的情商提升计划。

主要形式：视频、焦点共识的引导、讲授、全场互动、工具应用

模块（课后）：EQ-i 2.0 测试报告1对1解读（费用另计）

学员EQ-i 2.0 测试报告1对1解读(课程后两周内完成，每人1小时)

以1对1教练或团队教练的方式在三个月内持续教练辅导和关注

Bar-On EQ-i 2.0 Model:

鲁文·巴昂EQ-i 2.0情商模型

讲师简介

侯华 老师

讲师资质

候华老师拥有十七年的企业人力资源管理与培训发展经验，曾先后就职于可口可乐公司、诺基亚中国投资有限公司、联想移动通信科技有限公司、诺和诺德中国制药有限公司等知名企业，专注于企业人才开发与培养、领导力发展与培养，员工能力开发与培养等领域的研究。对企业人力资源管理，人才开发与培养，领导力发展与培养，培训体系建设与课程开发等具有丰富的理论与实践经验。侯华老师是清华大学长三角研究院客座教授，IBM “MDS” （领导力）项目认证讲师及教练 、NOKIA领导力项目认证讲师及教练 、诺基亚认证测评师、360度领导力测评认证顾问、美国PDP系统测评认证资深顾问 、英国RtCatch系统测评认证顾问、MBTI测评认证资深顾问。

授课风格

控场能力强，感染力强；课程内容与形式贴合学员现状；善于启发学员的自我觉察，引导学员反思；注重学员现场反馈，并能够充分结合深厚的专业知识和丰富的管理工具、技能、方法让学员在有限的课堂学习中得到最大化收获。

专长领域

企业/团队教练，行动学习教练，团队塑造工作坊、领导力开发与培养课程系列（MDS领导力课程、管理核心五任务、MOT关键时刻，教练式辅导、高效管理决策、组织变革管理，系统思维与创新、群策群力解决问题、团队建设与团队组织氛围塑造工作坊、激发卓越工作坊）能力开发与培养系列（素质模型、评价中心、课程开发与设计），人力资源管理系列（战略人力资源管理、非人人力资源管理、企业培训培训师系列、结构化行为面试技巧），员工素质培养/职业发展与规划（新员工入职培训-可口可乐入职培训、联想入职培训、诺和诺德入职培训、高效能人士的7个习惯、职业发展与规划）

服务企业

电子通讯：海信集团、中国移动、中国电信、联想移动、诺基亚公司

电气电器：海尔集团、苏宁电器

医药医疗：青岛康迪恩、亚宝药业公司、成都国为医药公司、信达生物（苏州）制药公司、诺和诺德中国制药

机械行业：北方工业、中国特变电工、徐州重型

化工行业：华新水泥

食品饮料：中国粮油、华润五丰、可口可乐

其他：华润燃气、中南烟草、常德烟草、红河烟草、曲靖烟草、阳光保险、华泰保险、中国银行、北京银行、建设银行、新东方教育集团、贵州购物、凯德商用、清华大学EMBA总裁班

85% of the gap between the general leader and excellent leader comes from EQ，New Zealand Telecom through the EQ evaluation tool, effectively distinguish between high performance leader and low performance leader. At the same time confirmed that in the business leadership half of the skills to be combined with emotional management and social skills, and into the future leadership training and coaching project， Research on EQ shows that emotional intelligence plays a direct role in 27-45% of success in the workplace, while IQ plays only the role of 1-20%. More important is that IQ in 17 years to reach the peak remained unchanged and EQ can continue to improve, at any time the efforts of we expansion of emotional intelligence to further enhance and improve are not too late. For the sustained success in the internal and external environment with the increasingly challenge, business leaders should be equipped with not only the rigid, more should be soft and knowledge, skills and attitudes, which includes EQ - it has to be verified potential index characteristics with leadership performance and prospective by the theory and practice. Even more gratifying is that the leader can gain more in a variety of leadership activities at any time when they are willing to use emotional and behavioral leverage - the EQ emotional intelligence is so clear, specific, and strong. The purpose of the course is designed for current and future managers, to help them through learning and improvement of EQ to further enhance the success and effectiveness of the leadership, ultimately, to enhance the EQ to the comprehensive and balanced state and obtain the overall happiness. The main basis theory and practice of the curriculum is psychologist Reuven Bar-On’s EQ-I model. This model is first appeared on the world, the most common emotional intelligence measurement and development tools, the high reliability, high structural validity, and high predictive validity has been fully scientific validation, more important, its application in the business world has been proved with amount of high return on investment. In the summer of 2011, the EQ-i model was upgraded to EQ-i 2 model

Course Benefits

Understanding what is EQ, and why it is so important

Comprehensive understanding of five dimensions of EQ, how 15 elements to operate independently and mutual influence

To increase self-awareness and understanding as the leader how to motivate yourself and the people around success and happiness by EQ

Learning a series of EQ related strategic and tactical, both practical and effective, fully fused into the daily work to improve your efficiency of management and leadership quality

Comprehensive to enhance your EQ leadership and balanced state and obtain the overall happiness, as well as help you to achieve more long-term successful leadership.

Targeted Participants

The professional managers, corporate executives with open attitude who expected to achieve breakthrough leadership development and the practice to improve EQ and witness its effectiveness.

The professionals who have a high degree of enthusiasm through the use of EQ to enhance their influence and effectiveness

Training time

2days

Day 1

Module (before class): preparation before class and EQ - I 2.0 test

1Questionnaire and interview with key personnel before class

2Pre-reading recommended articles about emotional quotient

Online EQ – I 2.0 test (optional)

Module 1: what is emotional quotient?

1Warming-up - emotions and emotional

2Emotional classification and strength

3The evolution process of emotions and emotional quotient

Module purpose: ice-breaking, schedule and each other introduce, preliminary cognition of emotion and emotional quotient

Main form: open discussion, lecture, self-discovery, and visual presentation

Module 2: leadership and emotional quotient

1Leadership and emotional quotient in mind

2Why emotional quotient is important

3Establish contact: leadership and emotional quotient

Module purpose: to explore the characteristics of the leadership and emotional quotient, understanding of the importance of emotional quotient in workplace, as well as the correlation of emotional intelligence and leadership

Main forms: group discussion, research results sharing

Module 3: high EQ leaders - who am I (13:00-16:30)

1Who I am - -self-affirmation

2How am I - emotional self-awareness?

3What am I doing - goals for real?

Module purpose: to establish the basis of EQ – self-cognition, grasp the emotional self-awareness by ABC tools, exploration of self-value

Main forms: lecture, personal practice, video guide, tools application

Module 4: high EQ leaders – show yourself

1My outsides: emotional expression, independence, determined forthright

2Self-management of inside and outside: mixed high and low

3Open yourself: Johari Window

Module purpose: to learn and understand the proper self-expression, is the foundation to establish of interpersonal communication and management; Through "Johari Window”, looking for potential resources mining, contributed to change yourself.

Main forms: lecture, story sharing, group discussion, case, tools application

Day 2

Module 5: high EQ leaders - I with others

1To establish and maintain mutually beneficial relationships

2Effective communication, starting with empathy

3Assume social and team responsibility, helping others is helping oneself

Module purpose: to learn and understand the method of establishing and maintaining interpersonal relationships; to understand what empathy is, promote effective communication by increasing empathy.

Main forms: lecture, practice, video guide, group discussion and share

Module 6: high EQ leaders - my decision

1IQ and EQ influence each other

2The reality of the workplace environment, solve the problem

3Impulse control

Module purpose: to understand the emotions can be affected in the decision making, do comprehensive cognition of things and objective analysis judgment, solve problems, effectively avoid the adverse impact of the impulse control.

Main forms: lecture little intellectual games, video appreciation, tool application

Module 7: high EQ leaders - my attitude

1Pressure assessment and stress release

2Positive can be learned

3Flexible coping - embrace change

Module purpose: to understand pressure, enhance the capacity of compressive; Learning to master the positive psychology application of positive tools and flexibility to face change.

Main forms: team create, optimistic module tool demonstration and application, little game

Module 8: effectively integrate high EQ leadership

1Different types of emotional intelligence leadership

2To improve emotional intelligence leadership to comprehensive balanced state

310 steps EQ development planning, develop individual action plan

Module purpose: to understand different types of emotional intelligence leadership style, fully potential crisis of promote the emotional intelligence leadership, to review the elements of emotional intelligence, emotional balance and well-being and their work life, develop their own emotional intelligence promotion plan.

Main forms: video, focus consensus guidance, teaching, full interactive, tool application.

Module (after class): EQ-I 2.0 test report (Expense account)

1EQ-I 2.0 test report - read one by one (in two weeks after the course, 1 hour each person)

2Continued coaching service and attention in the form of 1 to 1 coach or team coach in three months

3Bar-On EQ-I 2.0 Model:

Bar-On EQ-if 2.0 Model: