All levels of staff, who wish to sharpen their professional email style, improve logic, structure an

This course is designed to improve:

1. Structure and logic of email communication at international level

2. Adapt your sender / receiver mind-set

3. Enhance understanding of cross-cultural writing aspects

4. Avoid repetitive misunderstandings at distance

5. Make your language more sophisticated with business English phrases

6. Maximise confidence for writing emails

课程大纲

1. Problems in modern communication

* Analysis – why did they happen

* Preventing future problems

2. Changing your mindset for effective communication

* Receiver perception

* Open minded approach

* Confidence building

3. Tips for effective writing

* Thinking & planning

* Writing a logical outline

* Knowing your audience

* KISS

4. Structuring

* Basic guidelines

* Sequencing information logically

* Selecting relevant information

* Paragraph linking

* Exercise of structuring

5. Linguistic style differences

* Cross - cultural understanding

* British vs. USA vs. China

6. Standard phrases

* Phrases for opening and closing

* Standard phrases in correspondence

* Writing exercise

7. Understanding differences in tone

* Analysis of tone in e-mails

* How to use modal verbs tone

* The art of being diplomatic

8. Preparing for difficult situations

* Language for apologies

* Announcing bad news

* Greetings & wishes

9. Standard templates

* Sample of proposals

* Sample of business letters

* Sample of complaint letter

* Sending quotation to customer

10. QAF – Questions, Answers, Feedback