强化英文邮件沟通（英文授课）
主办单位：中培网 中培管理咨询
时间地点：2017-09-13至2017-09-13 在 上海
学员对象：All levels of staff, who wish to sharpen their professional email style, improve logic, structure an
费 用： 2680元
【培训对象】
All levels of staff, who wish to sharpen their professional email style, improve logic, structure an
【课程收益】
【课程大纲】
This course is designed to improve:
1. Structure and logic of email communication at international level
2. Adapt your sender / receiver mind-set
3. Enhance understanding of cross-cultural writing aspects
4. Avoid repetitive misunderstandings at distance
5. Make your language more sophisticated with business English phrases
6. Maximise confidence for writing emails
课程大纲
1. Problems in modern communication
* Analysis – why did they happen
* Preventing future problems
2. Changing your mindset for effective communication
* Receiver perception
* Open minded approach
* Confidence building
3. Tips for effective writing
* Thinking & planning
* Writing a logical outline
* Knowing your audience
* KISS
4. Structuring
* Basic guidelines
* Sequencing information logically
* Selecting relevant information
* Paragraph linking
* Exercise of structuring
5. Linguistic style differences
* Cross - cultural understanding
* British vs. USA vs. China
6. Standard phrases
* Phrases for opening and closing
* Standard phrases in correspondence
* Writing exercise
7. Understanding differences in tone
* Analysis of tone in e-mails
* How to use modal verbs tone
* The art of being diplomatic
8. Preparing for difficult situations
* Language for apologies
* Announcing bad news
* Greetings & wishes
9. Standard templates
* Sample of proposals
* Sample of business letters
* Sample of complaint letter
* Sending quotation to customer
10. QAF – Questions, Answers, Feedback
【讲师介绍】
▓▓▓▓▓▓▓▓▓ 培 训 回 执 表 （此表复制有效）▓▓▓▓▓▓▓▓
传真至：020-62355807
我单位共＿＿＿ 人报名参加 2017-09-13至2017-09-13 在 上海 举办的 强化英文邮件沟通（英文授课）
单位名称：＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿
培训联系人：＿＿＿＿＿＿＿＿＿ 联系电话：＿＿＿＿＿＿＿＿＿ 联系传真：＿＿＿＿＿＿＿＿
移动电话：＿＿＿＿＿＿＿＿＿＿＿＿ 电子邮箱：＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿
参加人数：＿＿＿＿ 人 费用总计：＿＿＿＿＿＿ 元
参 会 人：＿＿＿＿＿＿＿＿ 所任职务：＿＿＿＿＿＿＿＿＿＿ 移动电话：＿＿＿＿＿＿＿＿＿
参 会 人：＿＿＿＿＿＿＿＿ 所任职务：＿＿＿＿＿＿＿＿＿＿ 移动电话：＿＿＿＿＿＿＿＿＿
参 会 人：＿＿＿＿＿＿＿＿ 所任职务：＿＿＿＿＿＿＿＿＿＿ 移动电话：＿＿＿＿＿＿＿＿＿
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广州电话：（020）39971893、62355796 传真号码：（020）62355807
联 系 人：赵小姐、张先生 报名邮箱： 317709971@QQ.COM
参会方式：请您把培训回执表填写好回传，课前一星期您将会收到传真函，包括培训注意事项及详细安排